Focusing on everything from team performance, issue resolution, average handle time and more, it can be difficult to know what you need and don’t need to be tracking.
This popular one day workshop based on the SDI Best Practice Standards, will help you refocus on what is best to measure for your organisation and how to efficiently report and utilise results.
Stephen Alexander, Audatex
This workshop takes place at Bonhill House etc venues Moorgate in central London, see map below.
The day runs from 09:00 – 16:45 with two 15-minute refreshment breaks and a 45-minute lunch break.
This workshop can also be tailored for in-house delivery for focused groups or project teams at your premises.
Find out more by visiting our bespoke and in-house training page here>>
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