This practical workshop is beneficial for managers, team leaders or individuals involved in or responsible for managing the customer experience and driving customer-centric service improvement. It will also benefit anyone considering or undertaking Service Desk Certification (SDC) accreditation.
Attendees are encouraged to bring their own real-world scenarios for discussion.
Want to learn more about CX? Read our CX:Delivering Happiness blog series here>>
This is a fully interactive, instructor-led training experience hosted through SDI’s online training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.
The live online training is delivered by a specialist SDI trainer who will guide delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools and environment.
The short video below explains some of the different one day workshops available, how they came about and why they benefit IT services on a number of levels.
This interactive one-day workshop we will cover:
The day runs from 09:00 – 16:45 with two 15-minute refreshment breaks and a 45-minute lunch break.
On the following day (29th January 2021) there is another virtual workshop taking place: Proactive Problem Management. Some IT Service professionals like to join these two workshops consecutively and find the combination of what they learn over the two days extremely valuable for making improvements to their service.
This workshop can also be tailored for in-house delivery for focused groups or project teams at your premises or virtually.
Find out more by visiting our bespoke and in-house training page here>>
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