This practical workshop is beneficial for managers, team leaders or individuals involved in or responsible for managing the customer experience and driving customer-centric service improvement. It will also benefit anyone considering or undertaking Service Desk Certification (SDC) accreditation.
Attendees are encouraged to bring their own real-world scenarios for discussion.
Want to learn more about CX? Read our CX:Delivering Happiness 5-part blog series here>>
This is a fully interactive, instructor-led training experience hosted through SDI’s online training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.
The live online training is delivered by a specialist SDI trainer who will guide delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools and environment.
This interactive one-day workshop we will cover:
The day runs from 09:00 – 16:45 with two 15-minute refreshment breaks and a 45-minute lunch break.
The SDI trainer for this workshop is our CX expert Lynne Nash.
This workshop can also be tailored for in-house delivery for focused groups or project teams at your premises.
Find out more by visiting our bespoke and in-house training page here>>
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