This practical workshop is beneficial for managers, team leaders or individuals involved in or responsible for managing the customer experience and driving customer-centric service improvement. It will also benefit anyone considering or undertaking Service Desk Certification (SDC) accreditation.
Attendees are encouraged to bring their own real-world scenarios for discussion.
Want to learn more about CX? Read our CX:Delivering Happiness 5-part blog series here>>
This interactive one-day workshop we will cover:
This workshop takes place at Bonhill House etc venues Moorgate in central London.
The day runs from 09:00 – 16:45 with two 15-minute refreshment breaks and a 45-minute lunch break.
The SDI trainer for this workshop is our CX expert Lynne Nash.
This workshop can also be tailored for in-house delivery for focused groups or project teams at your premises.
Find out more by visiting our bespoke and in-house training page here>>
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