“73% of service desks expect to see a greater focus on the adoption of self-service within the service desk in the next 12 months, whilst 61% struggle with end-user adoption.”
This specialist one-day workshop will guide you in creating a successful strategy to overcome the issues many service desks face with the adoption of self-service. You will be supported to configure ways to communicate these strategies to your team and to encourage customers to use your self-service portal more frequently.
During the workshop you will learn about these key factors:
To help you create a successful self-service adoption strategy you will be provided with planning documents, analysis exercises to aid planning and advice and guidance from an experienced service and support practitioner.
The workshop can be tailored to suit your team’s specific needs and delivered in-house at your offices.
Contact us to find out more at email@example.com
This one-day workshop will cover:
This workshop takes place at Bonhill House etc venues Moorgate in central London, see map below.
The day runs from 09:00 – 16:45 with two 15-minute refreshment breaks and a 45-minute lunch break.
This workshop can also be tailored for in-house delivery for focused groups or project teams at your premises.
Find out more by visiting our bespoke and in-house training page here>>
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