“73% of service desks expect to see a greater focus on the adoption of self-service within the service desk in the next 12 months, whilst 61% struggle with end-user adoption.”
This specialist one-day workshop will guide you in creating a successful strategy to overcome the issues many service desks face with the adoption of self-service. You will be supported to configure ways to communicate these strategies to your team and how to encourage customers to use your self-service portal more frequently.
During this engaging workshop you will learn about these key factors:
To help you create a successful self-service adoption strategy you will be provided with planning documents and analysis exercises. You’l also be able to discuss your self-service goals whilst receiving advice and guidance from an expert service and support practitioner.
This is a fully interactive, instructor-led training experience hosted through SDI’s online training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.
The live online training is delivered by a specialist SDI trainer who will guide delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools and environment.
This one-day workshop will cover:
The day runs from 09:00 – 16:45 with two 15-minute refreshment breaks and a 45-minute lunch break.
This workshop can also be tailored for in-house delivery for focused groups or project teams at your premises.
Find out more by visiting our bespoke and in-house training page here>>
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