This approach differs from reactive problem management by recognising patterns of events that suggest an underlying problem, identifying opportunities to prevent future problems and identifying the root cause of a problem upon its first occurrence.
ITSM professionals either looking to get started with problem management or looking to improve their existing efforts. Attendees are welcome, and encouraged, to bring their own real-world scenarios for discussion (if they are comfortable with sharing them).
9:00 am – 16:30 pm
1-hour lunch break
2 refreshment breaks (15 mins. each)
Delivered by SDI Associate Trainer John Noctor.
Proactive problem management enables your organisation to:
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