ITIL4® Foundation Course - Virtual - 2nd Session

29-30 July 2024

This ITIL4® Foundation course provides comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organisation. 


This course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world. 

ITIL4® Foundation introduces you to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model. 

Pricing includes the exam fee – candidates can sit the exam remotely up to 12 months after the date of the course.

This course can also be tailored for in-house delivery, contact us to find out more about our bespoke in-house programmes.

Virtual Course

This is a fully interactive, instructor-led training experience hosted through SDI’s online training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.

The live online training is delivered by a specialist SDI trainer who will guide delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools and environment.

This course is running from 9:00am – 16:30pm GMT.

John was excellent. Flexible, knowledgeable and interjected humour into the course. A real asset to SDI!!”…
Excellent, very professional. John is very knowledgeable and passionate regarding ITIL.”…
Professional, fun, paced perfectly.”Nav Gillon, James Ridout and Thomas Trimmer at Schroders’ service desk.

ITIL4® Foundation is designed to introduce people to the management of modern IT-enabled services in the digital economy and provide them with an understanding of the common language and key concepts. 

This course will provide an understanding of the ITIL4® framework and how it has evolved to adopt modern technologies and ways of working. Furthermore, the course will explain the concepts of the service management framework to support candidates studying for the ITIL4® Foundation exam. 

Who Should Attend?

This course is best suited to any IT professional, anyone involved in managing business relationships and customers/users involved in the provision or consumption of IT services.  

If you have an existing ITIL3 Foundation qualification and wish to enhance your existing knowledge, attending the ITIL4® Foundation course is the best way to keep your skills and learning current and gain exposure to new ways of working. 

Learning Outcomes

At the end of this two-day course, participants will understand the following:
• Key concepts in the ITIL4® framework that builds upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
• The Seven Guiding Principles of ITIL4®
• The ITIL Service Value System
• The Four Dimensions of Service Management
• An introduction to ITIL Management Practices 

About Our Trainers

All SDI courses are delivered by qualified, professional trainers who combine decades of industry experience, valuable ITSM & service desk knowledge, with real-world exposure to the latest learning techniques and trends. That’s why we are the choice for so many of the UK and Europe’s most successful ITIL aligned service desk and service operations teams. 

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