The SDI Senior Analyst to Team Leader two-day workshop is designed to prepare the more experienced senior service desk analyst and budding team leader to play a more strategic role within the service desk as well as teach and inspire them to at some point in future, lead a service desk analyst team.
This group training workshop supports the senior analyst’s career progression by developing their knowledge of industry best practice. It also provides a bridge between the Service Desk Analyst and the Service Desk Manager qualifications.
Support the career progression of your Senior Service Desk Analysts and help them transform into effective team leaders.
“This course has been a good chance for me to formalise what I do, and to gain a greater understanding of how the service desk works overall and in the part that I play.”
This is a fully interactive, instructor-led training experience hosted through SDI’s online training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.
The live online training is delivered by a specialist SDI trainer who will guide delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools and environment.
“I really enjoyed the virtual aspect of the course and the white board and chat sessions were a good feature”
This practical two-day course consists of twelve core skills-based modules:
The course starts at 9am until 4pm GMT with a 1-hour lunch break and two 15 minutes breaks.
Prior to attending the course, delegates are sent a full training course manual and hand-out pack containing the SDI standards that relate to the course. These materials are used through the duration of the course.
Every delegate will need: