The Service Desk Manager course provides a thorough understanding of service desk management. This short video explains how this course will ensure you gain the skills needed to steer your service desk to success:
“I really enjoyed the virtual aspect of the course and the white board and chat sessions were a good feature”
This virtual course consists of eleven modules:
This is a fully interactive, instructor-led training experience hosted through SDI’s online training portal is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation.
This course is suitable for those with at least three years experience in a service desk environment.
Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.
At the end of this course, delegates will gain:
This course is delivered by experienced trainer who combines service desk knowledge and real-world experience with the latest learning techniques. That’s why we are the choice of so many of the UK and Europe’s most successful service desks.
“I thoroughly enjoyed the experience and found the course very informative. As well as learning the standards, it gave me more confidence in my role. It was great to meet other people from different areas and discuss different ideas and opinions. I feel that I am more in tune with what my analysts do and how they do it, helping us work together.“
– Cindy Sikkema-Bridger, Customer Service Co-ordinator, Brett Group
Every delegate will need:
Prior to attending the online course, delegates are sent a full training course manual and hand-out pack containing the SDI standards that relate to the course so that delegates have a common minimum level of knowledge. These materials are all used during the course too.
In addition, delegates are given details of the virtual room to test their setup before the training begins.
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