The Art and Science of Experience
In today’s modern world where 50% of the workforce is made up of ‘millennials’ or younger, and where money is scarcely the primary motivating factor, the famous quotation above has never been more pertinent…
The Essence of Experience course, developed by the brilliant CitrusCollab enables attendees to engage with expert instructors to discover the Art & Science of eXperience and how XLAs are changing the way we design and manage technology.
This 1–day course introduces & explores Experience Level Agreements (XLAs). The lessons include use of interactive studies and exercises to nail down the concept of the XLA, setting learners on a solid path beyond ITIL, SLAs, and KPIs, into a new perspective of XLAs and performance outcomes.
This is a fully interactive, instructor-led training experience. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.
The live online training is delivered by a specialist SDI trainer who will guide delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools and environment.
Virtual Course Times: 9am – 4pm UK time, with comfort breaks plus an hour for lunch.
This 1-day course will suit all professionals and organizations looking to improve their customer and employee experience. It’s likely that attendees will have already heard of XLAs, however, this course will serve to provide practical guidance and application of XLAs, improving on the traditional Service Level Agreement (SLA).
Learners will require a basic understanding of IT Service Management principles and practices.
As part of the course, learners will:
About the Exam:
Pricing includes the ‘XLA Champion Exam’ fee
Webinar: Getting Started with Experience Level Agreements
Scarlett Bayes, SDI Senior Research analyst explores the topic of XLAs:
Discover how a strong shift in focus towards customer satisfaction levels has driven the adoption of XLAs >>
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