Welcome to the third episode of our podcast, ‘The ITSM Spotlight’. In this episode, we’re discussing the personal or human side of AI and answering why companies should focus on personalisation and AI-driven customer experiences in 2024. Listen to the new episode HERE! Transcript: Hello, and welcome back to the ITSM Spotlight podcast, where we discuss the IT industry’s latestContinue reading “Episode 3: The Personal Touch of AI”
Our next Service Desk Manager Certification Course is 8-11 December 2025 
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