The Service Management Optimisation Assessment is a comprehensive evaluation designed to improve IT service management across an organisation. It goes beyond just the service desk, providing a holistic view of the entire IT landscape, focusing on people, processes, and technology. The assessment can be used to work towards SDI Service Desk Certification or as a starting point for a bespokeContinue reading “Service Management Optimisation Assessment”
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Service Improvement Brochure
What is SDI service improvement? SDI offer a complete range of practical support services that we tailor to your unique service offering. Our combination of industry best practice knowledge, along with over 35 years of experience and passion for ITSM, allows us to add great value to your organisation and create tangible results for support teams and their customers acrossContinue reading “Service Improvement Brochure”