How AI is Reshaping IT Jobs: Three Key Changes A recent article by Freshworks explored the transformative impact of artificial intelligence (AI) on IT roles. According to Freshworks’ 2024 AI Workplace report, 85% of IT departments use AI weekly, with nearly half of 7,000 surveyed employees noting improvements in productivity and work quality. AI doesn’t only represent a newContinue reading “How AI is Reshaping IT Jobs: Three Key Changes”
Tags Archives
Are You Ready for the Next Generation of Service Desk Tools, or Still Stuck in the Past?
Let’s be honest—are you ready? Sure, you’re handling tickets like a pro, and your service desk team is putting out fires left and right. But ask yourself this: Are you prepared for the massive shifts happening in IT Service Management (ITSM) right now? Or are you just coasting on last year’s strategies, hoping they’ll hold up? Spoiler alert: They won’t.Continue reading “Are You Ready for the Next Generation of Service Desk Tools, or Still Stuck in the Past?”