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by Karyn Wilkins, Director – Service Desk Resourcing: ITSM Recruitment. SDI Associate.   Recruiting the right people is tough – ask any service desk manager with empty seats to fill. Candidates are in short supply and those that you do see, somehow just aren’t quite what you’re looking for. Common feedback we hear at SDI is “the tech skills wereContinue reading “Hiring Trends: Are You Looking In The Right Places?”