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Our next Service Desk Manager Certification Course is 8-11 December 2025

Member VIP Lounge – Resilience and Wellbeing

Resilience and Wellbeing – Effectively dealing with stress Watch this informative Member Exclusive session on-demand for an introduction to understanding our stress response and helping people to reduce that stress and build resilience so that you can navigate the inevitable ups and downs of life. 📺 Click HERE to view this member exclusive content

Creating a Happier Service Desk: Combating Technostress via Leadership and XLAs

By Daniel Breston On March 20th each year, we celebrate the International Day of Happiness. This UN-declared day reminds us that happiness is a human right worth celebrating. The theme for 2024 is “Happier Together.”  🎉 In times of uncertainty and conflict, this theme emphasises the importance of feeling connected to others and being part of something bigger. SDI wants to make serviceContinue reading “Creating a Happier Service Desk: Combating Technostress via Leadership and XLAs”

Wellbeing at Work: Report

Emotional wellbeing at work has become a hot topic across all industries in recent years, with the publicity garnered helping to raise awareness of mental health and wellbeing as a serious issue. Many people spend more time at work than anywhere else, so it’s important that organisations play their part in supporting positive wellbeing. Many successful, forward-thinking organisations will haveContinue reading “Wellbeing at Work: Report”