Benchmark Your Service Desk Performance Want to know how your service desk compares to the rest of the industry? SDI’s latest 2024 Service Desk Benchmarking Report is here to provide the insights you need. For nearly two decades, we have been tracking the performance of service desks worldwide, and this tenth edition brings you the most comprehensive look at theContinue reading “Service Desk Benchmarking Report v.10”
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Webinar: Affordable Benchmarks for Service Desks, with Jeff Rumburg
Creating Affordable Benchmarks for Service Desks Personalised Benchmarks cost too much. That’s right… they’re simply too expensive! That’s why SDI and MetricNet have joined forces. Together, SDI and MetricNet believe that benchmarks are an indispensable tool that should be affordable to all managers. In this webinar we spoke with Jeff Rumburg, Managing Partner at MetricNet, to talk about what youContinue reading “Webinar: Affordable Benchmarks for Service Desks, with Jeff Rumburg”
The Global Best Practice Standard for Service Desk
Download V8 Global Best Practice Standard for Service Desk One of the best tools we offer that you can use to map your own improvement journey is the globally recognised Best Practice Standard. The Best Practice Standard is designed to look closely at all aspects of the service desk operation, including management, customer service, resources, tools, training, strategy and continualContinue reading “The Global Best Practice Standard for Service Desk”