The IT industry is going through some exciting changes, with AI, automation, and digitalisation really shaking things up in the workplace. This creates both challenges and opportunities for IT professionals looking to future-proof their careers. But to keep up with emerging technologies, employees must adapt quickly, upskill, and embrace broader responsibilities. So, there are some important questions we need toContinue reading “Employee Retention: Is the IT Industry Doing Enough to Retain Talent?”
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Creating a Happier Service Desk: Combating Technostress via Leadership and XLAs
By Daniel Breston On March 20th each year, we celebrate the International Day of Happiness. This UN-declared day reminds us that happiness is a human right worth celebrating. The theme for 2024 is “Happier Together.” 🎉 In times of uncertainty and conflict, this theme emphasises the importance of feeling connected to others and being part of something bigger. SDI wants to make serviceContinue reading “Creating a Happier Service Desk: Combating Technostress via Leadership and XLAs”