11:00-11:10 - Welcome
A welcome from our event host, David Wright, Chief Value & Innovation Officer at the Service Desk Institute.
11:10-11:30 - Presentation - Select Technology
Simon Moore, Technical Services Director, Select Technology
Select Technology are a small but mighty enterprise. They deliver world class service to their customers and are 2020 IT Service Support Awards finalists, in the competitive MSP category.
'How MSPs can complement internal IT teams'
Through partnering with MSPs, internal IT teams get all the benefits of a dedicated service desk and digital transformation consultant.
In this session, Simon Moore will discuss the ways in which Select Technology work in harmony with internal IT teams and explain how their customer feedback crafts the service they deliver.
11:35-11:55 - Presentation- Optimising IT
Todd Gifford, Cyber focussed CTO at Optimising IT
Optimising IT were the SDI Awards 2020 winners of the competitive Best MSP category.
'Cyber resilient IT service'
Optimising IT is a cyber-focussed MSP that helps its customers continually improve their cyber-security approach. With that in mind, Cyber starts at home, so they have a strong internal focus on their own security approach and are both Cyber Essentials plus and ISO27001 certified. Optimising IT will share some of their own internal security approach and the key areas they discuss with customers and the top risks everyone needs to watch out for.
In this session Todd Gifford will discuss:
- Optimising IT security approach and technology
- Security training, skills and experience
- Client onboarding – security feedback and approach
- Client security – the one must-have configuration
- Key risks for Service Desks and MSP’s
12:00-12:20 - Presentation- Stefanini
Stefanini are a global managed service provider and were the SDI Awards 2020 winners of the competitive Best MSP, Large Enterprise, category.