What are the most significant improvements inspired by the service desk certification journey and how does SDC focus the mindset on CSI?
In this Member VIP exclusive session, John Noctor (auditor) and Andy Gant of Runshaw College (audited) discuss the steps Runshaw College took to become the first and only college in the world to achieve 4-star Certification.
In this session, we will cover:
* What John thought of Runshaw College and Andy when he first visited… and has that viewpoint changed?
* What Andy first thought of John when he first met him and has that changed?
* Some of the most significant improvements inspired by the certification journey
* The funniest moment for John
* The funniest moment for Andy
* How the journey focused Runshaw’s mindset
* The quickest one of his improvement suggestions John has ever seen put in place
* What John described as being some of the best he has ever seen
* What Runshaw created that now hits page 1 on Google
And lots more…
Join us at 1-2pm, 29th September, 2022
Make sure you’re logged into your membership account and then book now to save your spot: