Agenda -
11:30 - Welcome
A welcome from our event host.
11:35-12:05 - Tools Demo- Kelverion
Greg Charman, VP of Solutions & Services
'Service Request Automation with your existing Service Desk'
Wrap automation around your existing Service Desk implementation and processes. Learn how to rapidly automate your Service Requests and other Service Desk processes, saving hundreds of hours and improving service delivery.
The demo will cover:
How to rapidly automate your Service Requests and other Service Desk processes; saving hundreds of hours and improving service delivery.
Automation Solution Packs; ready to implement runbooks for the most frequent automated processes within the Service Desk
The Runbook Studio; a visual authoring application, where users can translate IT & business processes into graphical automation runbooks. A library of Integrations; enabling seamless connection to a range of ITSM tools and third-party enterprise management systems.
Join us to see how to achieve over 400% return on investment.
12:10-12:40 - Tools Demo- Hornbill
Steve Boardman, Hornbill Product Specialist
'Stop being swamped by work you should not be doing'
Process design, automation and integration are top of every IT agenda in 2021. However, the complexity, technical skills and cost of developing and maintaining these automations has held organizations back. Modern tools have made this a point and click exercise, so there is no need for technical gurus. Self-sufficiency, and the ability to make micro-adaptations is now a matter of survival, as organizations must adapt to changing conditions every day.
Join Steve Boardman, Hornbill Product Specialist, to discover how process design, automation and integration can save your Service Desk thousands of hours, by eliminating manual tasks that IT staff should not be doing.
12:45-13:00 - Coffee Break
13:00-13:30 - Tools Demo- Freshworks
Simple. Flexible. Intelligent.
Freshworks offers you everything you need to deliver intuitive and engaging experiences across the board.
Leverage a flexible, end-to-end, AI powered enterprise platform to unify customer experiences, enhance employee productivity and empower an ecosystem of developers and partners
13:35-14:05 - Tools Demo- ManageEngine
ManageEngine have complete and easy solutions for even your most difficult IT management problems, from keeping your
business safe, to ensuring high availability, to making your users happy.
14:10-14:30 - Coffee Break
14:30-15:00 - Tools Demo- Alemba
Laurence Scott-Mackay, Strategic Accounts Director & James Speight, Head of Global Business Development
Improved Service Delivery Through Codeless Workflow Driven ITSM
Alemba Service Manager will demonstrate the evolution of the codeless workflow driven ITSM tool and the revolution it can bring to your workplace, by automating the mundane repeatable business processes, accelerating your ability to deliver positive service improvements.
15:05-15:35 - Tools Demo-
15:40-15:45 - Event Close
