During this workshop, Jeff Rumburg will cover some key metrics areas such as:
The Fundamental Role of Metrics in IT Service and Support
SDI’s Global Best Practice Standard
The ROI of IT Service and Support
Setting Performance Targets And Driving Accountability
And even more subjects will be discussed: The IT Service and Support Metrics Hierarchy, Tool Download – eBooks of KPI Definitions, The 80/20 Rule for IT Service and Support KPIs, Cost vs. Quality – The Foundation Metrics, Introduction to the Balanced Scorecard, Important IT Service and Support KPI Correlations, and The Synergy of Process and Performance.
This workshop is a great opportunity to everyone who wants to know what are the key measures and how these can optimize their IT service and support.
Seats at this workshop are free but limited and on a first-come, first-served basis for a maximum of just 30 delegates.
Hilton Birmingham Metropole
Birmingham B40 1PP
Please note: This event takes place the day before the SDI annual conference SDI20 – The Conference For Service Desk Leaders. Entry to this event is included for FREE in the SDI20 two-night all-inclusive package, so if you are thinking about booking SDI20, please visit the conference website here.
If you would also like to find out more about Jeff Rumburg’s presentations, he will also host two other sessions at our annual SDI20 – The Conference For Service Desk Leaders on Tuesday 17th and Wednesday 18th March.
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