Join us on Tuesday 12th February for our unique event which will delve into how your service desk should use customer feedback to continually improve your service and how to incorporate it as a key part of your strategy.
There will also be plenty of opportunities to network with IT leadership and senior service desk professionals and discuss the ways in which they use or plan to use customer feedback to better their service.
Tickets to this event are FREE.
Hallam Conference Centre
44 Hallam Street
(5 minute walk from Regent’s Park Station)
Head of Technology Services and Support, Virgin Trains
Experienced Head of Information Technology Services with a history of working in the finance services and railway industry. Skilled in leading the delivery of IT Strategy, IT Service Transformation, Business Engagement and Business Process.
UK Head of Service Integration and Management, Sofigate
Consultant, Auditor & Trainer, SDI
An overview of why creating a customer led service strategy is important for your business and how to implement this within the business as a whole.
Chief Executive Officer (CEO) , SDI
Service Support Manager, Dunelm
Head of User Engagement - Group IT, Inmarsat
Head of Service Desk, Markerstudy Group
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