Webinar: 22 March, 3pm GMT / 11am EDT
With the levels of self-service provided by the likes of Amazon, ASOS, and Zappos, service desks are under mounting pressures to match their service levels, despite having fewer resources. In fact, SDI research shows that a whopping 64% of service desk professionals keenly recognize this pressure and are ready to respond.
Yet in an industry where technology is developing at a rapid pace, many service desks struggle to do self-service well. However, unlocking the potential of this technology can greatly increase service desk efficiency and customer experience.
Join us for this webinar where you’ll hear about how self-service has been successfully used by real organizations to improve customer satisfaction as well as drive efficiency of the service desk.
Our very own Industry Analyst, Scarlett Bayes, will be joined by Helen Heyns from Vivantio, who will be sharing real customer stories and her industry expertise.
Helen says, “the Self-Service portal (SSP) plays a key role in the customer experience; it’s the shop window and it represents your professionalism, brand and competence in dealing with your customer’s queries and issues. I would love to show you how a well-built self-service portal will improve the efficiency and performance of your teams and in turn increase organizational ROI.”
From this webinar, you will learn:
Follow us on social networks
Subscribe to our newsletter
copyright © 2018
Websiteby Graphic Evidence