Marriott Hotel, Mexico City
Wednesday 21 June
Join us at this free and insightful half-day event from SDI’s Latin America team who will be bringing you hints and tips on how to drive the value of the service desk through continual service improvement.
You will hear from David Wright, SDI’s Chief Value Officer, who’ll be sharing the the latest trends impacting the future of the service desk and why demonstrating value to your organisation is key to the development of your IT service function.
We’ll also be joined by Dr Mauricio Corona from SDI Latin America. He will show us how the global service desk standard is successfully being used throughout Latin America to benchmark service desks sharing real-life case studies from well known local organisations on their experience of service desk improvement programmes.
Our goal is that you leave the event with some brilliant new ideas on where and how to upgrade your service desk and how you can demonstrate the value of your service desk to your organisation.
Paseo de La Reforma 276,
06600 Mexico City,
Chief Value Officer, SDI
David is an award-winning leader, auditor and consultant with 20 years of BPO and ITO service experience ranging from line to service management to business strategy. He is committed to creating world-class, customer-centric services through the creation of inspired, diverse and engaged teams. David has a wealth of outsourcing and managed service experience with demonstrable success of service delivery across a diverse range of business sectors and customers. As part of the very first team to achieve SDI’s 5 star service desk certification, David’s mantra of creating excellence at every opportunity is encapsulated in two simple words: inspire and deliver.
Socio Director, BP Gurus
Dr. Mauricio Corona Chávez, based in Mexico City, has more than 16 years experience in technology consulting projects and best practices. He is focused on leading strategic projects where best practices are used worldwide such as ITIL, eTOM, ISO / IEC20000 and COBIT to name a few. He is also involved in establishing governance models required for the adequate management of resources, risks and quality in delivery, always seeking the creation of value for the organization.
En HIXSA tenemos 12 años de experiencia en la provisión de soluciones y en consultoría en servicios de TI que nos han permitido lograr relaciones de confianza y largo plazo con clientes en México y América Latina.
Contamos con un amplio conocimiento del mercado de ITSM y somos el primer partner certificado de Cherwell Software en la región.
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