Agenda -
11:00-11:05 - Welcome
A welcome from our event host, Tessa Troubridge, CEO at the Service Desk Institute.
11:05-11:25 - TOPdesk Software Demonstration
'Collaborate Across Your Teams and Departments To Deliver Service Excellence'
Jack Williams, Account Manager, TOPdesk
TOPdesk can be easily used to support different teams and departments, so that they can manage their services effectively and ensure that your customers’ requests are always met. During this session we will look at how different teams can work on the same platform
WM Promus Software Demonstration - 11:30-11:50
'Microfocus SMAX: ESM Technology That Extends The Value of ITSM'
Eileen O’Mahony, General Manager, WM Promus
ESM leverages IT Service Management (expertise, technology and industry-wide standards) to provide sustainability and profitability. It aims to provide great customer and employee experience across all functions (IT, finance, HR, facilities, and other back office services) whilst driving efficiencies through standardization, automation, improved collaboration and increased ROI on existing technology.
Microfocus's machine-learning based ITSM Automation Software Tools & Solutions, known as SMAX, supports ESM – linking employees, business functions and services - enabling staff to work from anywhere in a productive, collaborative and intuitive way. Join WM Promus for this demonstration of an ESM future-ready solution.
Freshworks Software Demonstration - 11:55-12:15
Dennis Wahome, Solutions Engineer, Freshworks
'Gaining the AI edge in Service Management'
With organizations’ business operations now all-but inseparable from their IT infrastructure foundations, and the business landscape that is increasingly complex, disperse, and real-time, enterprise service management plays an important role in an organization's success. Effectively managing and delivering service across the enterprise requires increased automation and built-in intelligence, resulting in the development and adoption of AI-enabled solutions. However, the need of the hour is how you can do it faster and more efficiently - in a way that delights end-users.
During the demo, Dennis will show how to :
Democratize AI to extend service management
improve employee experience using AI-powered chats
manage and optimize the spend of SaaS apps
12:20-12:40 - Interval
A short break before the programme resumes.
12:40-13:00 - Q&A Session
Join our software experts in this live Q&A to answer all your questions about getting your tool selection right and working successfully as an Enterprise Service.
In this session, we will be joined by representatives from TOPdesk, Freshworks and WM Promus.
13:00-13:20 - Alemba Software Demonstration
Laurence Scott-Mackay, Strategic Accounts Director & James Speight, Head of Global Business Development, Alemba
'Beyond IT: Extending Alemba Service Manager To The Whole Business'
In this session, we will showcase how your team can use Alemba Service Manager across various service departments in your organisation, including HR and Facilities.
Learn how you can improve cross-departmental collaboration and improve service delivery, all while maintaining the necessary privacy and data security requirements.
Hornbill Software Demonstration - 13:25-13:45
Patrick Bolger, Chief Evangelist and Steven Boardman, Product Specialist, Hornbill
'Enterprise Service Management - The best opportunity for IT, since IT'
Now, more than ever, businesses need strong digital strategies, which value, incentivize, and expect digital ways of working from every employee. Now IT needs to shine and deliver business value that is highly visible.
Your colleagues outside-IT are struggling with legacy working practices, disparate systems, reliance on email and spreadsheets, and other issues that IT has long since resolved. If you want to demonstrate value, get out of your silo.
In this session, Hornbill will explain how to approach business units and demonstrate how you can solve their challenges, without making it feel overwhelming.
13:50-14:10 - Interval
A short break before the programme resumes
14:10-14:30 - HaloITSM Software Demonstration
Tom Petley, ITSM Specialist, HaloITSM
'Extend your Workflows beyond IT and experience the benefits throughout the organisation'
In this demo, Tom Petley will demonstrate how HaloITSM enables you to join together siloed service areas to create seamless processes and a great experience for your users.
Learn more about our Enterprise Service Management software - https://haloitsm.com/enterprise-service-management/.
14:35-14:55 - Sunrise Software Demonstration
David Bullivant, Business Consultant, Sunrise Software
'ESM in the New Normal'
The Enterprise extends to your organisation and how it operates. See how the Sunrise platform easily adapts and extends the benefits of ITSM tooling across departments that provision service and process.
Apply flexible service workflows to tasks in areas such as HR, Facilities, Customer Service and Finance, plus integrate seamlessly with common collaborative tools like Teams and BI platforms such as Power BI.
15:00-15:20 - Q&A Session
Join our software experts in this live Q&A to answer all your questions about getting your tool selection right and working successfully as an Enterprise Service.
In this session, we will be joined by representatives from Alemba, Hornbill, HaloITSM and Sunrise Software.
