11:00-11:05 - Welcome
A welcome from our event host, David Wright, Chief Value & Innovation Officer at the Service Desk Institute.
11:05-11:25 - TOPdesk Software Demonstration
Jack Williams, Account Manager, TOPdesk
'Collaborate across your teams and departments to deliver service excellence'
TOPdesk can be easily used to support different teams and departments, so that they can manage their services effectively and ensure that your customers’ requests are always met. During this session we will look at how different teams can work on the same platform
WM Promus Software Demonstration - 11:30-11:50
Freshworks Software Demonstration - 11:55-12:15
12:20-12:35 - Interval
A short break before the programme resumes.
Hornbill Software Demonstration - 12:35-12:55
13:00-13:20 - HaloITSM Software Demonstration