Have you ever considered measuring your service desk’s performance against an internationally recognised standard or benchmark?
Join us at this free, interactive event where you’ll be given an overview of SDI’s global best practice Service Desk Standard and shown how, by benchmarking against the framework for service desk excellence, you can evaluate and improve your service desk’s maturity level.
During the interactive section of the day you’ll discover how to begin your journey to continual service improvement and, by working in groups with the other delegates, you’ll uncover powerful ways to quickly and easily improve your service operation.
We’ll also show you how to improve the value you deliver to your customers by using SDI’s Service Desk Certification (SDC) programme and you will hear stories from organisations who have used the best practice Standard to achieve Service Desk Certification.
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