Join us on Monday 16th March 2020 at this engaging event where we’ll show you how to improve the value you deliver to your customers by using SDI’s Service Desk Certification (SDC) programme. You’ll hear stories from organisations who have used, or are in the process of using the Best Practice Standard to achieve their organisation’s vision, mission and all round successes!
You will have the opportunity to discuss your own service improvement experiences and ask any questions about the SDC process and/ or challenges your organisation has faced.
This event takes place the day before our super annual conference; SDI20 – The Conference For Service Desk Leaders. Please note: Entry to this event is included for FREE in the SDI20 two-night all inclusive package, so if you were thinking about booking SDI20, please visit the conference website here.
Hilton Birmingham Metropole
Birmingham B40 1PP
FREE: If booking the all-inclusive two-night SDI20 package.
Members: £70 + VAT (free places can be used using your coupon code at checkout)
Non Members: £99 + VAT
Partner Service Development Manager at Waitrose & Partners
Head of Service Delivery, Canterbury Christ Church University
Service Desk Manager, Canterbury Christ Church University
Consultant, ITIL4 author, CDS lead editor, SDI associate
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