Join us on Monday 25th March 2019 at our interactive event where we’ll show you how to improve the value you deliver to your customers by using SDI’s Service Desk Certification (SDC) programme. You will hear stories from organisations who have used, or are in the process of using the best practice Standard to achieve Service Desk Certification.
You will have the opportunity to discuss your own SDI certification experience and ask any questions about the process or challenges your organisation has faced.
Hilton Birmingham Metropole
Birmingham B40 1PP
Non Members: £50
Service Delivery Manager, Air-IT
Air IT’s SDC Journey: Overcoming obstacles and achieving 3-star success
Paige Smith, Service Delivery Manager at Air IT, will share her learnings from the Service Desk Certification process. In this session, she will discuss the initial obstacles faced from assessment to audit, and how the team overcame these. Paige will also detail various improvements made to the Air IT Service Desk and the business as a whole, leading to 3-Stars at certification.
Head of IT Service Operations, Informatics Merseyside
IT User Support Manager, University of Edinburgh
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