Join us on Monday 25th March 2019 at our interactive event where we’ll show you how to improve the value you deliver to your customers by using SDI’s Service Desk Certification (SDC) programme. You will hear stories from organisations who have used, or are in the process of using the best practice Standard to achieve Service Desk Certification.
You will have the opportunity to discuss your own SDI certification experience and ask any questions about the process or challenges your organisation has faced.
This event takes place a day before, and in the same venue as our annual conference; SDI19 – The Conference For Service Desk Leaders. Please note that entry to this event is included for free in the SDI19 2 night all inclusive package, so if you were thinking about booking onto the full 3 day event, please visit the conference website here.
Hilton Birmingham Metropole
Birmingham B40 1PP
Members: £40 + VAT (free places can be used using your coupon code at checkout)
Non Members: £50 + VAT
Service Delivery Manager, Air-IT
Paige oversees and supports the Service Desk Manager to monitor and orchestrate a growing team of 1st, 2nd and 3rd line Support Technicians, Team Leaders and Field Engineers, utilising staff skill and resource to resolve client issues within set Service Level Agreements (SLAs).
Paige develops internal processes and procedures to ensure the Air IT Service Delivery department is always achieving the best possible results and delivering excellent customer service.
Head of IT Service Operations, Informatics Merseyside
ITIL Manager, University of Edinburgh
Business Consultant, Sunrise
Head of Service Management, Barnardo’s
Damian Bowen, IT Service Management Advisor & Consultant, ITSM Value
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