This event has been designed specially for everyone keen to improve their use of service desk metrics.
We will explore the different types of service desk measures available to us and how they can best be used in a variety of different situations and purposes, as we hear from service desk professionals who have successfully identified ways to add value using metrics and maximise the impact of their performance reporting.
During the day you’ll learn practical and innovative ways of presenting data and look at how to use it as an opportunity to influence the decision-makers in your organisation.
We’ll also discuss using metrics to get the buy-in you need to secure investment in your service desk, demonstrate how to draw out conclusive messages and identify the key improvements that will make a difference to your service desk.
£50 for Members and Non-Members. Members alternatively can use one of their free places for this event.
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