This one-day practical workshop has been designed specially for everyone keen to improve their use of service desk metrics.
We will explore in detail the different types of service desk metrics available to us and how they can best be used in a variety of different situations and purposes.
During the day you’ll learn practical and innovative ways of presenting data and look at how to use it as an opportunity to influence the decision-makers in your organisation. We’ll also discuss using metrics to get the buy-in you need to secure investment in your service desk, demonstrate how to draw out conclusive messages and identify the key improvements that will make a difference to your service desk.
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