Gain an overview of SDI's Global Best Practice Service Desk Standard and shown how, by benchmarking against the framework for service desk excellence, you can evaluate and improve your service desk's maturity level.
This is a virtual event which will be run via our webinar platform – once registered you will receive a link to use to join live on the day.
You’ll discover how to begin your journey to continual service improvement and learn powerful ways to quickly improve your service operation from service desks who have real success stories to share.
Find out how to improve the value you deliver to your customers by using SDI’s Service Desk Certification (SDC) programme and you will hear stories from organisations who have used the best practice Standard to achieve Service Desk Certification.
This event is free to attend!
University of Edinburgh
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