In our next topic in new series of Member VIP Lounge events, exclusively for all SDI members, we’ll be learning experience level agreements in practice and how they will transform your service.
Mark Bewick and Neville Hughes have some serious knowledge when it comes to XLAs and customer happiness!
In this Member VIP Lounge session, Mark and Neville will explore the reasons why Experience Level Agreements (XLAs) are becoming more and more popular as organisations recognise the link between employee happiness and business results.
They’ll take a deep-dive into the differences between an XLA and a traditional SLA and explain why both are important. Sharing real-world examples from their own experiences and top tips to transform technology services for employees, you’ll leave this session armed with a toolkit to take back to the office and use to improve the experience your team provides.
Join us at 1-2pm, 10th February, 2022.
Make sure you’re logged into your membership account and then book now to save your spot: