Join us in the heart of London on the 19th of June to hear from a variety of speakers on how to prepare your service desk for the future. Topics discussed will include automation, chat bots, artificial intelligence and advanced self-service.
The future of IT as a whole and of Service Desks in particular, is ambiguous. Will a ‘brilliant service desk’ now, be regarded as brilliant in the future? How can we make sure that we practice future-proofing to ensure that service desk operations remain relevant and effective?
This event will explore the current and future requirements of your service desk, and will provide practical guidance on how to improve and continue to achieve excellence both now and in the future.
London Business School, Regent’s Park, 26 Sussex Pl, Marylebone, London, NW1 4SA
Member £60 + VAT (free places can be used using your coupon code at checkout)
Non Member £80 + VAT
Chief Executive Office, Service Desk Institute
General Manager & Global Head - Cloud & Infrastructure Services, Wipro
IT Operations Manager, London Business School
Senior Manager, Allstate Northern Ireland
Service Operations Manager, Wolseley UK
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