11:00-11:05 - Welcome
A welcome from our event host David Wright, Chief Value & Innovation Officer, Service Desk Institute.
11:05-11:30 - AI & Ethics- Fireside Chat
Kate Vredenburgh, Assistant Professor in the Department of Philosophy, Logic and Scientific Method, London School of Economics.
Artificial intelligence (AI) is developing rapidly, transforming the way we work and interact. Yet, AI is rife with ethical challenges – from potential biases in algorithmic recruiting technology to the privacy implications of work surveillance applications. In order to implement AI effectively, it is essential to understand and address these ethical dilemmas, and to stay up-to-date on trends and best practices.
In this session Kate Vredenburgh and event host David Wright, will discuss the ethical challenges and opportunities presented by artificial intelligence.
11:30-11:50 - Intelligent Automation
Wayne Butterfield, Director, Global Lead – Intelligent Automation Solutions
11:55-12:15 - Intelligent Ways of Working
A short session from software experts, Freshworks.
12:20-12:30 - Interval
A short comfort break before the programme resumes.
12:30-12:50 - Intelligent Service & CX
Stella Gambin, Director A.I. - Global, Foot Locker
Intelligent software and automated process can streamline service desk operations and assist to deliver against service KPI's- but at what cost to the customer experience?
Stella will share how and when service desk teams should consider the customer experience when implementing intelligent and automated services.
12:55-13:15 - Intelligent Data
Anjali Mogre, Principle Consultant - Big Data & Data Analytics at Atos
13:30-13:50 - AI & Robotics Process Automation
Vikas Kulhari, Senior Consultant - AI & Robotics at KPMG