Agenda - ITSM Tools Demos
10:30-10:35 - Welcome
A welcome from our event host and introduction to the event day.
10:35-10:55 - SysAid Software Demo
'The New SysAid AI Service Desk'
Join SysAid for a demonstration of its new AI Service Desk which allows employees to simply chat their requests in Microsoft Teams which are automatically categorized and routed correctly, bringing the power of SysAid and Service Automation into the equation for a quick resolution. Learn about the benefits your organization can gain by combining the most popular collaboration tool with the leading ITSM platform, including:
A better employee experience, as employees can get service using the tools of their choice, within their work environment.
Faster resolution of tickets since IT admins do not need to switch their work environments and can leverage automation.
Better visibility with auditing and traceability being maintained as a “paper trail” within SysAid (of a ticket that was created in Teams).
11:00-11:20 - Sunrise Software Demo
Sunrise provides IT Service Management software to help you efficiently manage your service organisation.
Available as SaaS or on-premise installation, our ITSM software is created with specific service desk needs and IT organisation (ITIL) best practice in mind. The almost limitlessly adaptable nature of our software means that an implementation can be tailored to suit the specific needs of the organisation, often beyond the initial remit of ITSM.
11:25-11:45 - ManageEngine Demo
'Delivering services to a hybrid workforce using no-code workflows in ServiceDesk Plus'
The last couple of years taught us to reinvent the way we work and swiftly adapt to different work models to keep the business running. IT teams face the greatest challenge of delivering essential services and critical support to the diverse hybrid workforce. In this session, you will learn how ServiceDesk Plus allows your IT and business functions to stay nimble to face the challenges of today and the surprises in the future.
Key take-away:
Design flexible workflows for IT and business services.
Delegate, manage and deliver tasks with your remote IT resources.
The unified service management approach for remotely accessible services.
11:45-12:00 - Interval
A quick break for snacks, before the programme resumes.
12:00-12:20 - TOPdesk Demo
Making it easy: Automation in TOPdesk
Join the TOPdesk team for a walkthrough of quality of life integrations and automations.
12:25-12:45 - Freshworks Demo
Solutions Engineer, Freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.
12:50-13:15 - HaloITSM Software Demo
'The Self-Service Portal Designed For Your Users'
Tom Petley, ITSM Specialist
Ease the burden on IT with HaloITSM’s modern and intuitive self-service portal. During this demo, discover a platform that your users will love and why so many enterprises pick HaloITSM as their IT Service Management (ITSM) solution.
13:20-13:45 - Q&A Session
Ask our software experts your questions about tool selection, implementation and automating more.
