10:30-10:35 - Welcome
Welcome to the event with our event host, David Wright.
10:35-10:55 - TOPdesk Software Demo
TOPdesk will showcase its codeless and easy-to-use solution with a focus on the latest developments that make the role of service departments and lives of end-users easier.
11:00-11:20 - Freshworks Software Demo
11:25-11:45 - Hornbill Software Demo
Steve Boardman, Product Specialist & Patrick Bolger, Chief Evangelist, Hornbill
Enterprise Service Management: The best opportunity for IT, since IT
Now, more than ever, businesses need strong digital strategies, which value, incentivize, and expect digital ways of working from every employee. Now IT needs to shine and deliver business value that is highly visible.
Your colleagues outside-IT are struggling with legacy working practices, disparate systems, reliance on email and spreadsheets, and other issues that IT has long since resolved. If you want to demonstrate value, get out of your silo.
In this session, Hornbill will explain how to approach business units and demonstrate how you can solve their challenges, without making it feel overwhelming.
The Hornbill team will discuss:
· Low/No Code
The Hornbill team will demo:
· Self-Service – ESM examples
· Pro Cap
· Business Process – iBridge - automation/integration
11:10-11:30 - Sunrise Software Demo
11:35-11:55 - Alemba Software Demo
Next-gen Shift Left Technology
Alemba will demonstrate the next generation in Shift Left technology, showing how you can reduce calls to your service desk and improve service delivery.
12:00-12:20 - 4ME Software Demo
Andy Richardson, Service Management Architect, 4me
4me - Unified Service Management- Simplified Collaboration without Complexity or Cost
provides a whistle-stop tour of the 4me Self-Service Portal, Service Console and Dashboards and Reporting.
Quickly you will see how 4me can consumerize employee experience by personalizing the services they receive.
Andy will explain how 4me consolidates workflows, data and integrations to automate and unify service management everywhere, from IT to HR/Payroll and even into customer service, all supported with cross-functional collaboration and supplier management.