Our ITSM Tool Demo Day, taking place on Wednesday 28 August, is the perfect way for you to narrow down your search on finding the ideal tool for your service desk.
With so many tools available choosing the right one can be extremely time consuming, but our ITSM Tool Demo Day is the ideal environment for seeing what is out there, discovering something new and can even help you to realise some of the needs of your service desk that have previously been overlooked.
See live demonstrations from a range of popular service desk software suppliers and hear our top tips on tool selection, as well as having the chance to speak with other service desk professionals about their experiences of using different ITSM tools.
This free event is beneficial for anyone looking for a new service desk tool, wants to see certain providers in person or simply wants to stay up to date with the market.
We’ve added a fantastic Customer Experience Interactive Session in the afternoon!
During this second half of the day, SDI auditor John Noctor will join us for an interactive session focusing on the ‘Strategic Impact of Customer Experience’. Come along to this free additional afternoon CX event held in the same events space in the Edinburgh Grosvenor Hotel.
SDI auditor and trainer, John Noctor, is dedicated to driving customer success and delivering the magic of great customer experiences. As an evangelist for continual improvement and with the belief in making things better, John will explore how service desks can better manage the customer experience and better demonstrate the business value a great CX strategy can deliver.
What are the measures of success and KPIs that should underpin every service desk’s CX strategy? How can we integrate CX with our service management processes to ensure they are customer-centric? and How do we integrate results with quality assurance and improvement activities, using ongoing feedback to drive successful business outcomes?
Edinburgh Grosvenor Hotel
5-21 Grosvenor St
SDI auditor and trainer
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Engage ESM is an Atos company and Gold Sales and Services partner for ServiceNow globally; providing design, implementation, and support services to clients worldwide.
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