Agenda - Leading Your Team Through Change
11:00-11:05 - Welcome
A welcome from today's event host, Tessa Troubridge, CEO at the Service Desk Institute.
11:05-11:25 - Presentation
Beth Collier, Communications, Creativity, and Leadership Expert,
Beth specialises in creativity for businesses and her bespoke workshops and talks are designed to strengthen skills in a way that is fun and impactful. Learn how to boost creativity and innovation within your team.
11:30-11:50 - Presentation
Sara Wilkes, Head of Service-Strategic Accounts, SCC
Sara is an award winning IT and Service Delivery professional with years of experience managing and building high profile teams, projects and IT services.
Sara is a skilled people manager and leader with strong values- she aims to lead by example and empower her teams to deliver against shared visions and common goals
11:55-12:10 - Presentation
Hannah Price, Service Management Consultant and Agile Coach TOPdesk
Making Change a success: the secrets of creating a normality (that actually sticks!)
The pandemic has taught us that change is inevitable and successes are not only possible, but quick to realise as well! If this is possible then how come not all changes stick around as the “new normal”?
Whether it is breaking a bad habit or rolling out an organisation-wide change project, sometimes despite a huge amount of effort, it just doesn’t stick.
In this presentation, I’ll be diving deeper into an often-overlooked phase of the change process and revealing secrets to a successful adoption.
12:15-12:30 - Interval
A quick comfort (or coffee!) break before the programme resumes.
12:30-12:50 - Presentation
Jean-Christophe Trentinella, Consultant, Facilitator and Coach, Mindfulness Onwards
Jean-Christophe Trentinella is a Speaker, Trainer and Search Inside Yourself Certified Teacher – the ground-breaking programme in mindfulness, emotional intelligence, and leadership based on neuroscience and born at Google.
With more than 20 years of expertise in education, culture, and management internationally and a mindfulness practice of over three decades, Jean-Christophe helps leaders and organisations build thriving work cultures and navigate everyday work and life challenges with more clarity, efficiency, and resilience.
12:55-13:15 - Presentation
Andrew Jackson, Director - Global Head of Service Desk at Fitch Ratings
Following the successful completion of the SDI's Service Desk Manager (SDM) course, Andrew is prepared to share with us his recommendations for motivating a team during uncertainty and difficult times.
13:20-13:35 - Presentation
A presentation from our event partner, Freshworks
13:40-14:00 - Interval
A quick comfort (or coffee!) break before the programme resumes.
14:05-14:25 - Presentation
Evelina Dzimanaviciute, Organisational Wellbeing & Mental Health Consultant
Evelina is an expert in organisational development and stress resilient leadership. She has worked with Pret A Manger, Hilton, Wiley, Iceland, RB, Thames Valley Fertility, Screwfix, JCB, Groupe SEB, Europcar, Pinewood Studios, Care UK, David Lloyd Leisure, Yoga for Harmony, Odeon, Vue Cinemas...Just to name a few!
14:30-14:50 - Presentation
Kirk Weisler, Chief Morale Officer, Team Dynamics Inc.
Kirk Weisler, president of Team Dynamics, has over 19 years of experience with executive coaching, speaking, and research in building strong workplace cultures. Kirk’s perspective is simple and unpretentious and his suggestions are applicable and immediately actionable. IT Professionals have awarded Kirk with “The Speaker of Highest Merit Award” and organizations tweet him as the “People Whisperer” for his exceptional way of connecting with people individually and collectively. Kirk is known for his ability to share personal life stories, converse with his audience, and offer coaching that builds trust and inspires action.
Kirk is currently the Chief Morale Officer for companies and organizations around the globe. He is a past leader of the National Speakers Association, a master team builder, and a professional storyteller. He has been a part of 7 startups. One of these startups created over 1,000 jobs for aspiring IT professionals.
14:55-15:10 - Presentation
A presentation from our event partner, Rezolve.ai
15:15-15:45 - Presentation
Della Judd, Leadership and Business Coach
Della Judd is a business consultant and coach; she is compassionate and caring as well as challenging. Della helps organisations, teams, and individuals to make and embed real changes in areas such as culture, change, well-being, and flexible working. Della is an International bestselling author in the ‘Pay it Forward’ book series- 'Notes to my younger self'.
Della has over 20 years of leadership experience and creating people management leadership programs, she mentors aspiring directors as they strive for promotion. Della is also part of the leadership team that won the ‘Excellence in Culture Creation Award’ at the European SSON 2016 Awards.
