Does Your Customer Service Strategy Deliver?
Digital transformation of the consumer experience has triggered a need for digital transformation of the service desk experience, with the priority being to provide better support for employees; helping them be more productive.
According to Gartner, most service leaders ask, “How do I provide a seamless experience across multiple customer service channels to better meet growing customer expectations?” when what you should be asking is “Which omnichannel benefits actually matter most to customers?”.
Taking a joined-up, digital-driven approach is essential to delivering the modern, omnichannel service desk experience that IT customers expect, and understanding what the IT experience needs to look like from the customer’s perspective is the first thing to consider when thinking about an omnichannel strategy. Gartner suggest that adding channels can lead to more complexity, dividing your resources in more ways, making it hard to deliver a low-effort, high-quality service experience. And if you deliver the wrong experience, all of that time and money invested in building that experience will be wasted.
At this one-day virtual event, we will bring you carefully curated thought leaders and keynote speakers to share their insights and help you to better position your service and support omnichannel strategy for success.
You will learn how to:
* Create seamless customer resolution journeys while driving costs down with digital customer support
* Deliver a low-effort, high-quality omni channel service experience
* Take the best bits from other service and support operations strategies and make them your own
* Provide the right support for employees and help them be more productive
Guest speakers and agenda coming soon!