Metrics can be the key to service improvement, but service desks may not know which metrics are the most useful to measure, or what to do with them once they are measured.
In this webinar, SDI’s Matt Greening and Scarlett Bayes will discuss how best to measure metrics for the service desk, and how to get the most value out of them. Sponsored by Zendesk.
Industry Analyst, SDI
Scarlett is dedicated to conducting research and analysis to provide insightful and practical commentary and intelligence to the service desk industry.
Head of Service Transformation, SDI
After more than 15 years as an IT manager and leader building in the Aerospace, Manufacturing, IT Services and Education sectors, Matt's passion and experience is now focused on helping organisations around the world to transform their service desks.
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