To execute digital transformation at scale, technology teams must be properly equipped with the right skills and expertise, but also a shared purpose that drives the work they do.
This brand new one day event has been created to guide and inspire IT leaders who are instrumental in shaping the future of their enterprises with the latest, and potentially most disruptive, technologies available.
Harvard Business School professor Clayton M. Christensen coined the term disruptive technology. In his 1997 best-selling book, “The Innovator’s Dilemma,” Christensen separates new technology into two categories: sustaining and disruptive. Sustaining technology relies on incremental improvements to an already established technology. Disruptive technology lacks refinement, often has performance problems because it is new, appeals to a limited audience and may not yet have a proven practical application. (Such was the case with Alexander Graham Bell’s “electrical speech machine,” which we now call the telephone.)
The TECHtonic 2018 one-day summit will give you insight in to the disruptive technologies affecting enterprises today and guide you in planning now for the future of your IT organisation.
Damian is a charismatic and passionate IT Professional, with a 27-year career in Enterprise IT. Damian specialises in IT Transformation, DevOps, Service Management Strategy, Operational Design and Business Enablement. His motto is “I believe IT can and should deliver value to the business”. He is noted for his passion for customer service when speaking, a focus he has used to help transform the IT capability and service management for many organisations. Prior to setting up his own consultancy, ITSM Value, Damian’s was Director of IT and Service Delivery for NTT DATA which, at $14bn, is one of the largest global SI’s. Damian, along with his trusted team, transformed NTT DATA’s UK Service Operation into an award winning team; supporting over 100,000 users. Damian has since worked with a number of leading organisations to define and implement operational efficiencies across the whole lifecycle of a customer’s IT experience, always focusing on delivering key business objectives and outcomes. Damian has worked with some outstanding IT departments within Central Government and companies including AO.com, Provident Financial Services, Skanska, BMW Group, PWC, Ovo Energy, AT&T, ReAssure and McLaren to name but a few. Damian is also a Certified IT professional (CITP) a fellow of the British Computer society (FBCS), an ITIL Expert V3 and was part of the SIAM foundation and practitioner body of knowledge (BoK) team. He has won the SDI’s Service Desk of the Year and Inspirational Leader of the Year awards.
The Secrets of Identity Management - RSA
Stephen is an expert in Identity & Access Management for RSA and has over 15 years’ experience in Cyber Security. Stephen has worked with many global organisations to help them to define their Identity and Access Management strategies and advise on Identity Management best practice. Prior to joining RSA Stephen led the Identity Services team for JPMorgan Chase where we was involved in all aspects of IAM and was the owner of all internal users Identity for the bank. The combination of this experience with his broader knowledge of the hundreds of organisations and their IAM strategies gives him a unique perspective of the challenges being faced by organisations today.
Chatbots & AI Powered Customer Engagement - Oracle
Ian is the Director for Mobile & Intelligent Bots PaaS Business Development and drives Chatbot and Mobile business development in Europe for Oracle helping customers and partners embrace the next wave of innovation and digitalisation. His focus is on driving customer success centred around Artificial Intelligence, chatbots, virtual assistants, mobile and cloud services. Ian previously worked in mobility sales for Pega Systems. Prior to Pega, Ian worked for several mobile platform and mBaaS start-ups as well as Andersen Consulting and Openwave Systems, where he held various senior management positions in Europe and Asia.
ITOps, AI & Machine Learning Applied to Enterprise IT - Moogsoft
Dominic Wellington is Director of Marketing for Europe at Moogsoft, helping companies adopt AIOps to streamline their IT Operations and become more agile and responsive to ever-changing demands. He has been involved in IT operations for a number of years, working in fields as diverse as SecOps, cloud computing, and data center automation.
Humanoid Robot & Customer Service Agent
The evolution of new social robots is changing the way companies are engaging with their customers. By utilising cutting edge technology robots can not only enhance the customer experience but create a new and unique experience.
Pepper is a human-shaped robot. He is kindly, endearing and surprising, whose number one quality is his ability to perceive emotions. In fact, Pepper is the first humanoid robot capable of recognising the principal human emotions and adapting his behaviour to the mood of his interlocutor.
Pepper can provide a new and unique way to market products and services in a unique, fun and intuitive way. To date, more than 140 SoftBank Mobile stores in Japan are using Pepper as a new way of welcoming, informing and amusing their customers. Pepper also recently became the first humanoid robot to be adopted in Japanese homes.
Today you can meet him face to face.
Gartner expects that around 2020: 5% of all transaction will be done by autonomous agents and that almost half of the fastest growing companies will have more machines ‘employed’ then people. It is expected that blockchain will play an important role in these developments.
Is your enterprise ready to face blockchain technology? As blockchain continues to grow in notoriety as a transparent and secure transaction technology, companies are increasingly rolling out proof-of-concept projects and finding uses for data economics.
'How To Steal An Identity' Author & Commedian
Bennett was one of the first major victims of Identity Theft in the UK. According to the Police and credit reference agencies, he owed thousands of pounds to phone companies, banks and department stores. The only thing was, it wasn’t him. This theft resulted in Bennett becoming penniless and homeless. Years later, Bennett wrote a comedy show about his experience. The show was critically acclaimed at the Edinburgh Festival and led to Bennett being asked to direct and present the Documentary How To Steal An Identity for Channel 4. In the Documentary, Bennett proved, through a series of stunts, how easy the crime of ID Theft is to carry out by first stealing the identities of the general public and then, rather foolishly, stealing the identity of the Home Secretary. The Documentary was Pick of The Week in The Guardian and The Telegraph and was called ‘Fascinating and Disturbing’ by the TV Times. Bennett was shortlisted for a BAFTA – and arrested in a dawn raid by Scotland Yard. Bennett now tours the world, telling his disturbingly true yet funny account of what it’s like to have your identity stolen and revealing the devastating consequences of making a documentary ‘in the public interest’. He was the Guest Speaker at the International Fraud Convention in Italy, the International Congress on Anti-Fraud and Anti-Corruption in Poland (twice), the Security Forum in South Africa and he was the opening keynote speaker at AUScert, Brisbane in front of 2000 delegates. In addition to this, Bennett also speaks to Management and Customer Service Staff (satisfying compliance requirements) showing how the repercussions from clerical, computerised or face-to-face errors can be devastating.
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