Helping you deliver exceptional IT service experiences!
Exceptional customer experiences lie at the heart of every successful organisation, and these days a laser-like focus on experience is essential to success. In fact, according to Qulatrics, 91% of business leaders now believe customer centricity is a top priority and essential to driving growth.
SDI research tells us there is pressure on IT service teams to build experience level agreements (XLA) to improve both customer experience (CX) and digital employee experience (DEX) outcomes for their organisations. But moving to XLAs is impossible without the key building blocks to measure, manage, and drive continuous improvement.
Throughout the day, SDI’s group of expert practitioners will give you insights in to how they are enhancing CX and EX as well as making XLAs a reality. You’ll gain a complete understanding of the CX, DEX and XLAs in practice. Join us for the day to learn everything you need, and gain the confidence to transform your CX and DEX by tackling XLAs and starting your improvement journey.
FULL AGENDA COMING SOON!