In a world of digital transformation, learn how to improve efficiencies and reduce costs with automation
In the ‘new normal’ digital transformation is a ‘must’ for all organizations. Yet with it comes increase pressure on Service Desk Managers to balance the budget, upskill the team and improve efficiencies… now more than ever, putting automation at the heart of your service management solution is a must.
Join this webinar to learn how the use of AI and machine learning can drive the automation of tasks, processes, workflows, and change deployments across the service desk, and how this is essential for simplifying the end user experience and enabling more cost effective and efficient service management. International Service Management lead, Nev Ward from Micro Focus will be discussing:
What is automation in the context of service management
Best practise approach and where to start
Automating smartly – leveraging AI and machine learning
Value to the business
Use cases for quick return on investment
And, the technologies and tools available to help you achieve this.
Neville will be introducing Automation Experts, Darragh Allen and Jeremy Brown to look at how automation can deliver Enterprise Service Manager (ESM) to the wider organisation.
With thanks to our webinar host: