Live on 24 May, 10am EST / 3pm BST
Automation can play a key role in improving the consistency and efficiency of the service management process, speeding up workflows while reducing unnecessary human intervention (and associated costs).
But without a solid strategy in place and a firm grasp on the tools and principles that make automation tick, performance improvement and cost-savings will remain out of reach for any service team.
Join us for this webinar as David Wright, Chief Value and Innovation Officer at SDI, and Quentin McPhee, Senior ITSM Manager at Vivantio, discuss the key considerations and benefits of automating processes and uncover some of the ways real organizations are successfully leveraging automation to improve their service.
Key takeaways include:
Brought to you in partnership with Vivantio.
Vivantio is a leader in help desk, IT service management and customer service software, empowering service teams to embrace automation and improve service levels at hundreds of organizations around the world.
Tip: Register even if you can’t join us live, and you’ll receive a link to the recording so you can watch at your convenience.
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