Below are the presentations from the day:

Martina Holubcova How (not) to Measure Customer Satisfaction

Mark Bassett Customer Experience

Jim Higham a Vision not an SLA

Todd McQuilkin ITSM SLA vs XLA

close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.