Every support organisation needs to constantly evolve to keep itself engaged with the business and to deliver value from the services it provides. Service improvement should be embedded in the ethos and DNA of every organisation that wants to succeed and remain relevant in the ever changing world of IT. This award will recognise commitment and passion for service improvement and the ability to truly benefit your customer’s business.
This award is open to IT service and support teams that help internal or external customers to achieve their business goals; whether it’s for a small number of specialists or for thousands of customers in a wide geographical area.
The judges are looking for your team to demonstrate that you understand the current and future needs of your customers, and have taken significant actions to improve your services and systems, how they are delivered and the customer experience. Entrants will need to show that they understand their customer’s business, its goals and objectives, and can clearly define the path taken from inception to completion that has delivered improvements in line with the business’s needs.