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Here you will find the fantastic Shine19 speaker sessions and presentations to watch on-demand, or bookmark this page to visit as often as you like!

With special thanks to the Shine19 sponsors:

Gold Sponsor

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Silver Sponsor

SHINE19 VIDEOS:

BRINGING HUMANITY TO WORK

DR CHERRY VU & Rob England

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DEVELOPING PARTNERSHIPS

Kirstie Magowan

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USING CYNEFIN TO SOLVE PROBLEMS WHILE NAVIGATING UNCERTAINTY

Kim Ballestrin

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INTELLIGENT AUTOMATION PILOTS SELDOM FAIL BUT THE AUTOMATION PROGRAMMES SELDOM SCALE!

ABHIJIT CHAVAN

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Delivering Business Integration and Value Management through NextGen SIAM

NEHA SHARMA

 

GET BACK 30% OF YOUR DAY WITH SERVICE ORCHESTRATION

DORON YOUNGERWOOD

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MAJOR INCIDENT MASTERCLASS

VAWNS MURPHY

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WORKING WITH AGILE PRODUCT TEAMS - FINDING A COMMON LANGUAGE

JULIA HARRISON

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HOW TO DEVELOP SERVICE MANAGEMENT FROM AN ITIL 3 TO ITIL 4 STRUCTURE

NARGIS MIRZA

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SMALL BUT MIGHTY: MAKING THE MOST OF A SMALL OR IMMATURE SERVICE DESK

KRISTIN JONES

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HOW TO DEVELOP A DATA-DRIVEN STRATEGY FOR MIND-BLOWING IT SUPPORT

BEN BRENNAN

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WHY STRATEGY IS IMPORTANT FOR YOU, NO MATTER WHERE YOU WORK

DAVID CANNON

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MAKING SERVICE STRATEGIC

Professor Dave Snowden

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Making Quality Metrics Actionable for Bottom-Line Impact

Rae Ann Bruno

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CHANGING THE MINDSET OF PEOPLE

Anthony Orr

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MOVING FROM CAB TO FAB: IT CHANGE MANAGEMENT AT THE SPEED OF BUSINESS

Greg Sanker

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AI, MACHINE LEARNING AND CHATBOTS: OH MY!

CHRISTOPHER CHAGNON

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MEJORA CONTINUA Y GESTIÓN DE EXPERIENCIA DE CLIENTE EN T-SYSTEMS - CASO DE ÉXITO: EN CAMINO A LA CERTIFICACIÓN DEL SDI

AUGUSTO PÉREZ

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HOW TO INTRODUCE AGILITY INTO YOUR SERVICE DESK PRACTICE

Dr Ariana Bucio Ramírez Ph.d

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World Class Training & Development

Download the SDI Training & Development Brochure to view the globally recognised qualifications, courses and workshops for individuals and service desk teams.
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