The IT Service & Support Awards 2019

Entries Now Closed

winners announced in...


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On Tuesday 26 March 2019, IT service professionals turned up in force, dressed to impress for SDI’s 24th annual IT Service & Support Awards 2019 in Birmingham. 

One of the biggest celebrations of the year for service desk users; the awards gala dinner welcomed over 600 people from across the industry worldwide to come together to recognise and celebrate the outstanding achievements of the brilliant teams and people working in the IT service and support industry. 

The night was a huge success – as shown by the brilliant social posts throughout the night. We’ve collected just some of these here for you to have a look at – enjoy!

To read exclusive interviews from our fantastic finalists and winners, click here.

The 2019 Awards

Best Service Desk Award

There is no better way to demonstrate the impact and difference that your team makes to the organisation you support than entering for the Best Service Desk awards.

Best Managed Service Provider

There is no better way to showcase the impact that your enterprise managed service team makes to the organisations you support than by entering for the Managed Service Provider award.

Service Desk Analyst of the Year

Open to service desk or support analysts with a passion for customer service excellence who demonstrate outstanding achievement and commitment in helping their team.

Service Desk Manager of the Year

This award is open to the manager or team leader of an IT service operation who, through their embodiment of the organisation’s values, inspires others to achieve great things.

Best Automation Project

This new award for 2019 has been introduced to recognise the shifting role of IT service and to give service desks the opportunity showcase the industry’s best service automation projects.

Best Service Desk CX

We are pleased to announce a new service excellence category. This award is open to IT service and support teams that deliver the highest levels of customer excellence and service to each and every customer.

Best Service Improvement Project

This award is open to IT service and support teams that help internal or external customers to achieve their business goals; whether it’s for a small number of specialists or for thousands of customers in a wide geographical area.

Last year's highlights


Awards Dates Calendar

Award Closing Date
Friday, 19th October 2018
Shortlisted Will Be Notified
Friday, 2nd November 2018
Shortlisted Judging Day
Friday, 16th November 2018
Finalists Notified
Friday, 30th November 2018
Best Service Desk Awards (SMB/SME/Large Enterprise)
Tuesday 8th – Thursday 10th, January 2019
Best Managed Service Provider Awards (Small – Medium/Large)
Tuesday 15th – Thursday 17th, January 2019
Winners Announced
Tuesday 26th March 2019 at the IT Service & Support Awards Gala Dinner

Interested in Sponsoring the Awards?

If you’re interested supporting the awards, please contact or call 01689 889100.

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