Entries Now Closed finalists announced in... Days Hours Minutes Seconds Buy Tickets The IT Service & Support Awards 2019 We’re delighted to announce that we will be hosting the 24th annual IT Service & Support Awards on Tuesday 26th March 2019 at the Birmingham Hilton Metropole.One of the biggest celebrations of the year for service desk users; the awards gala dinner welcomes over 600 people from across the industry worldwide to come together to recognise and celebrate the outstanding achievements of the brilliant teams and people working in the IT service and support industry. The judges look for excellence, professionalism and innovation in the industry and we encourage everyone in IT support to enter. Download the Entry Brochure The 2019 Awards Best Service Desk AwardThere is no better way to demonstrate the impact and difference that your team makes to the organisation you support than entering for the Best Service Desk awards. LEARN MORE Best Managed Service ProviderThere is no better way to showcase the impact that your enterprise managed service team makes to the organisations you support than by entering for the Managed Service Provider award. LEARN MORE Service Desk Analyst of the YearOpen to service desk or support analysts with a passion for customer service excellence who demonstrate outstanding achievement and commitment in helping their team. LEARN MORE Service Desk Manager of the YearThis award is open to the manager or team leader of an IT service operation who, through their embodiment of the organisation’s values, inspires others to achieve great things. LEARN MORE Best Automation ProjectThis new award for 2019 has been introduced to recognise the shifting role of IT service and to give service desks the opportunity showcase the industry’s best service automation projects. LEARN MORE Best Service Desk CXWe are pleased to announce a new service excellence category. This award is open to IT service and support teams that deliver the highest levels of customer excellence and service to each and every customer. LEARN MORE Best Service Improvement ProjectThis award is open to IT service and support teams that help internal or external customers to achieve their business goals; whether it’s for a small number of specialists or for thousands of customers in a wide geographical area. LEARN MORE Last year's highlights Download the Entry Brochure Awards Dates Calendar Award Closing DateFriday, 19th October 2018Shortlisted Will Be NotifiedFriday, 2nd November 2018Shortlisted Judging DayFriday, 16th November 2018Finalists NotifiedFriday, 30th November 2018Best Service Desk Awards (SMB/SME/Large Enterprise)Tuesday 8th – Thursday 10th, January 2019Best Managed Service Provider Awards (Small – Medium/Large)Tuesday 15th – Thursday 17th, January 2019Winners AnnouncedTuesday 26th March 2019 at the IT Service & Support Awards Gala Dinner Meet the Judges Last Year's Winners Interested in Sponsoring the Awards? If you’re interested supporting the awards, please contact email@example.com or call 01689 889100. Download the Media Pack Ask us a question about the awards or request a call back First name*Last name*Email* PhoneQuery*Can we send you ITSM related updates and offers to help you to be brilliant?* Yes No This iframe contains the logic required to handle Ajax powered Gravity Forms.