Success as a service desk or support analyst requires a unique blend of attributes, skills and knowledge with a service attitude that puts the customer at the heart of everything they do. The highest performing analysts are innovative, passionate and tireless customer service champions, striving to constantly improve.
This award is open to service desk or support analysts with a passion for customer service excellence who demonstrate outstanding achievement and commitment in helping their team, IT and the organisation achieve their goals.
The judges are looking for a service desk or support analyst who, through their quality and professionalism, stands out in their organisation as a high performer.
Entrants will need to show a passion for delivering a brilliant customer experience with a focus on quality, a commitment to teamwork and a drive for continual personal improvement.
Entrants for this category shouldn’t be team leaders. Please go to page 14 to see more details ‘on how to enter the new Service Desk Team Leader category.
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