Service Desk Analyst of the Year 2019

Adam Wimpenny – Leeds Beckett University


James O’Sullivan – John Lewis Partnership


Luke Bolton – Cegedim RX



Nick Creaser – CGI


Tom Lamb – Cegedim RX


Tom Phillips – DVLA

About the Award

Success as a service desk or support analyst requires a unique blend of attributes, skills and knowledge with a service attitude that puts the customer at the heart of everything they do. The highest performing analysts are innovative, passionate and tireless customer service champions, striving to constantly improve.

This award is open to service desk or support analysts with a passion for customer service excellence who demonstrate outstanding achievement and commitment in helping their team, IT and the organisation achieve their goals.

What the Judges Look For

The judges are looking for a service desk or support analyst who, through their quality and professionalism, stands out in their organisation as a high performer.

Entrants will need to show a passion for delivering a brilliant customer experience with a focus on quality, a commitment to teamwork and a drive for continual personal improvement.

Entries Now Closed

winners announced in...

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