Success as a service desk or support team leader requires a unique blend of attributes, skills and knowledge with a service attitude that puts the customer at the heart of everything they do.
This will be combined with the leadership skills to inspire and motivate a team of service desk analysts to be brilliant. The highest performing team leaders are innovative, passionate and tireless team champions, striving to constantly improve.
This award is open to a service desk or support team leader with a passion for developing team members to deliver customer service excellence. They can demonstrate outstanding achievement and commitment in helping their team, IT and the organisation achieve their goals.
The judges are looking for a service desk or support team leader who stands out in their service desk team as a high performer; possibly even the next service desk manager. Entrants will need to show a passion for leading a team of analysts that delivers brilliant customer experience focusing on quality, a commitment to teamwork and a drive for continual personal and team improvement.